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Two Star

D'Ingrid Hotel
 Isla Holbox, Mexico

WARNING: We do not recommend this hotel. We at cancunhotel2000.com consider it our job to help you have a great vacation. We placed a client in this hotel who was disappointed (see details below) with the rooms. When they tried to leave they were told that they would not receive any refund for the 6 unused nights of their stay. We know of no other hotel in all of Mexico that does not refund money when a client is unhappy with the rooms or service.

We at Cancunhotel2000 then tried to get their money back - and we were also unsuccessful.

WHILE ONE CAN HAVE A GOOD TIME ON THE ISLAND OF HOLBOX, WE DO NOT RECOMMEND THE HOTEL D’INGRID.


Here is the actual communication from the client.

Hi Martha,
I am writing to inform you of complaints I have in regards to the hotel we made reservations for on Isle Holbox. My husband and I had made reservations through you for D'Ingrid on Isle Holbox for December 21-December 26, 2006. Our family stayed at this hotel on December 21 in less than desirable conditions. The toilets in both rooms did not work, there was not a toilet cover or seat in either room, the air conditioning did not work, there was not any hot water to take a shower, the sheets and rooms smelled of mildew and the rooms were not clean. We tried to tell the people caring for the hotel and all that was done was the electricity turned on (the electricity was not on when we arrived). We were not about to stay in the above mentioned conditions when we had already paid for 7 people to fly to Cancun and come to this island anticipating a good time together so we found another hotel right away the next morning (December 22). We told the people caring for the hotel and we were told that we were not able to get any of our money back. I am writing this in hopes that we can get some of our money refunded.