FREQUENTLY ASKED QUESTIONS (FAQ)
ABOUT THE HOTELS ON WWW.CANCUNHOTEL2000.COM

Please click on the category below to read the Frequently Asked Questions (FAQ) about Hotels on this site. You should find the information your need so you can complete your hotel room reservation.

• I have questions about availability
• I have questions about making a reservation and what happens once I make a reservation
• I have questions about security of credit card and personal information
• I have questions about the rooms
• I have questions about the price
• I have questions about paying
• I have questions about transportation from the airport
• I have questions about "All Inclusive"
• I have questions about "European Plan"
• I have questions about Cancellations
• I have questions about the benefits of using your service

FREQUENTLY ASKED QUESTIONS (FAQ) ABOUT THE

I have questions about availability.

How do I know that there is a room available?
As a general rule we have availability at the hotels listed on the Cancunhotel2000 web site as we have an allotment of rooms. In the event there is not availability your credit card will not be charged. You are actually more likely to get a room if you send in your credit card as soon as possible and not let more time pass before your arrival date. No reservation is made without payment in advance. See the section on payments.
If no room is available for your trip dates then we will send you a list of hotels, similar in cost, and accommodations for you to make another selection. We will await your response to make any reservation.

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What is the cost of the room for the time period I have selected?
All hotels listed have a table of dates number of persons and room prices. Please look at the table and select the type of room you need such as Double, Single, Triple or Quadruple. (Click here to read about Double, Single, Triple and Quadruple rooms.) Then look at the dates you desire to come and select the rate for that time period.

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How do I know the price on the Internet is correct?
The prices you see on our websites are correct. We guarantee any price you see on our site. You will not pay more than the price listed.


How do I calculate the total price of a room?
Here are two examples to help you understand how much your hotel room will cost. One Example l is for European Plan-Room Only and Example 2 is an All Inclusive Plan.

Example: Assume that you are family of; 2 adults, 2 children ages 10 and 13. You want to spend 7 days at the following hotel with a European Plan-Room Only. Arriving June 5 and departing June 12, 2003 the total coast will be:

European Plan-Room Only

Taxes not included (add 12%)

Example: Let us assume that you are a family of 4; 2 adults and 2 children ages 10 and 13 and you want to spend a week at the following All Inclusive Hotel.

All Inclusive - Price

Taxes Included

I have questions about making a reservation and what happens once I make a reservation.

I send in a reservation with my credit card and what happens?
Once you send a reservation we call the hotel and confirm that there is space available for sure. Then we charge your card and send the reservation request to the hotel. The hotel will send us back a “confirmation number.” We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the room for the hotel for the nights purchased. You present it to the hotel at check in.

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Will it take more than 48 hours to receive a response?
We try to get reservations back to you within 48 hours. However, if it takes more than 48 hours it is generally due to the hotel not sending us the confirmation number in a timely manner. If your reservation is in the near future be assured that we are in contact with the hotel to get your confirmation quickly. If your reservation is 1 month or more in the future many times the hotels are slow to get us back the confirmation number.
If you are in doubt and more than 48 hours has passed and you have received no email from us updating the status of your reservation please call and check the status of your reservation at 1-888-683-8291 from the USA and Canada or +52-998-898-4312 from the rest of the world.

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Should I send in my credit card with the reservation?
When you have selected a hotel and the dates you want it is in your best interest to send the reservation in with credit card information. That way we make the reservation. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the hotel more time to not have availability. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

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What happens if there is no space in the hotel I want?
If the hotel you want to reserve has no space we will not charge your card. We will call you immediately and have other recommendations for you in similar hotels.

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How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update please call 1-888-683-8291 from the USA and Canada or +52-998-898-4312 from the rest of the world.

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I have questions about security of credit card and personal information.

Is my credit card information secure?
All of our registration forms are on a secure server. If you will look in the bottom of your browser you will see a little padlock. The padlock symbol means that you are making your reservation on a secure server.

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How is my personal information used?
Your personal information is used only to aid in the making of this reservation. Your personal information will not be passed on to others and you will only receive correspondence relating to this reservation.

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I have questions about the guest rooms.

What is the difference between a Single, Double, Triple and a Quadruple hotel guest room?
A "single room" is a hotel guest room with only one occupant.
A "double room" is a hotel guest room with two occupants.
A "triple room" is a hotel guest room with three occupants.
A "quadruple room" is a hotel guest room with four occupants.

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Do children count in the determination of a double, triple or quadruple guest room?
Generally children under 12 do not count as an occupant in a hotel room and are free.
This may change in an All Inclusive property. Also generally two children below twelve are welcome in the same room with two adults. See the details of each specific hotel.

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Does this hotel have suites, if so how much do they cost?
Please read closely the description on the guest rooms on the information page for each hotel. Generally the different room types available are on the Cancunhotel2000 website. If the room requirement, or type of room you need is not displayed please send a reservation form with your room special request in the "comments box," so the Cancunhotel2000 staff can answer your request.

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Are connecting rooms available?
Most hotels have connecting rooms or at least have rooms available side by side.
Please indicate in the special instructions box labeled "Please enter your questions, comments…"

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I have questions about the cost.

What is European Plan-Room only?
"European-room only" pricing displays the price of the room for the specified number of people in the room. "European-room only" pricing is not a price per person. If a Double room cost $100, then the cost of the "room only" for two people is $100 plus applicable taxes. If the cost of a triple room is $120 then the cost of the "room only" for three people is $120 plus applicable taxes. (All-Inclusive pricing is always per person, see below.)
Every hotel on the Cancunhotel2000 website has a "European Plan-Room Only" rate box for the different time periods if the "room only" option is available. (Some hotels are "all inclusive" exclusively, while others have "all-inclusive" and "room only" available, and some are "room only.") To determine the price in the "European Plan-Room only" option first look at the date column and find the date of your visit, then view room prices in the columns based on the number of people in the room. Double Room prices are for two people sharing the same room. Single room price is one person in the room. Triple room price is three people sharing the same room. Quadruple room price is four people sharing the same room.

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What is All Inclusive Pricing?
All Inclusive pricing is always on a per person basis in rate boxes for each hotel. Each hotel has an all-inclusive rate box for the different time periods if the all-inclusive rate plan is available. (Some hotels are “room only", while others have “room only” and “all inclusive available", while some are exclusively “all-inclusive".) 
The standard industry definition of “All Inclusive” means the following items are included in the price quoted:

• Your guest room in the category selected
• All your food and snacks
• All your drinks; alcoholic and non-alcoholic, Generally National Drinks
• All your tips
• All your taxes
• Non-motorized water sports

Caution: Some websites quote all-inclusive and then when you go to pay add the taxes which in Cancun are 12% and in the rest of Mexico 17%.

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I have questions about paying

Must I pay for the entire reservation now?
If the arrival date is more than 30 days in the future then you must pay a deposit (1 night + tax) for "room only," or a 1-night deposit per person for an "all inclusive" reservation. This one night deposit is required for each room you desire to reserve. Then, 30 days before your arrival date we will charge your credit card for the balance owed for your reserved room(s). Reservations must be paid 100% at the time the reservation is made, if the arrival date is less than 30 days in the future.

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Must I pay by credit card?
No. We do allow you to make a wire transfer into our U.S. or Mexican bank account. We can also accept a certified check. Send us an email and we will send you instructions on How to wire money for my hotel room reservation.

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I have questions about transportation from the airport.

How does one get from the airport to the hotel?
Transfers from the airport to the hotel are generally not included in hotel pricing. The best and most reliable way to get to your hotel is to take the CancunVista private transportation service. Click here for hotel transfer information. CancunVista Ground Transportation is one of the best bargains you will encounter while on your vacation to Cancun.

• When you arrive at the Cancun Airport normal transportation is in vans that are full of other passengers that are going to their hotel too. You must wait until the van is full to depart for your hotel. Further depending on where your hotel is located in the hotel zone you could be in the van for up to 1 hour waiting to arrive at your hotel. The cost of this transportation is about $12.00 USD per person. There are no private taxis from the airport as it is a federal zone. Your only alternative is private transportation.
• Caution: There are certain Internet ground transportation providers in Cancun, that sell ground transportation who do not inform you that the transportation they offer is not private. If you see a charge per person (not per vehicle as with Cancunvista) you are dealing with transportation that is a typical airport shuttle with other passengers.
• If you elect to use CancunVista private transportation you will be take directly to your hotel without any additional stops. This could save you up to 1 hour of precious vacation time.
• For your return trip to the airport our transportation will arrive at your hotel at the designated time you choose. No waiting for taxis.
• Enjoy the comfort of our Vans and Suburbans.

If I reserve transportation how do I know there is a van available?
We have never had to turn away a transfer for lack of a vehicle. Make your reservation and be assured we will be there for you.

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I have questions about "All Inclusive"

What does "All Inclusive" mean?
The standard industry definition of “All Inclusive” means the following items are included in the price quoted:

• Your Room
• All your food and snacks
• All your drinks alcoholic and non-alcoholic (Generally National Liquors)
• All your tips
• All your taxes

Caution: Some websites quote all-inclusive and then when you go to pay add the taxes which in Cancun are 12% and in the rest of Mexico 17%.

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What does "National Liquor " mean?
National liquors are liquors made in Mexico. National Liquor includes Mexican Beers, Rum, Tequila, Vodka, Gin, and Brandies. Generally "National Liquor," is what is included in your All Inclusive package.

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I have questions about "European Plan."

What is "European Plan?"
European Plan means that in the pricing the only thing included is your room. Taxes are not included and no food or beverage is included. European Plan really means room only.

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I have questions about cancellations

What is your cancellation policy?


Any reservation made with CancunHotel2000 can be cancelled up to 14 days before the reserved check in date -unless otherwise indicated on the specific hotel web page. Reservations cancelled 14 days or more before the check in date receive a full refund less a non-refundable 5% credit card charging fee.

Reservations cancelled between 13 to 0 days (unless otherwise indicated on the specific hotel web page) before the reserved check in date will be charged a one (1) night "no show fee." The balance of the refund will be subject to a 5% non-refundable credit card charging fee.

No notification of an intended cancellation results in forfeiture of the total amount paid for the room(s).

.

Notification of a cancellation must be received by CancunHotel2000 via:

• E-mail
• Telephone call (+52-998-898-4312)
• Fax (+52-998-892-3967)

No mailed letters accepted


Cancellation Policy for Christmas-New Years and Easter Week:

· Every hotel has a different policy during these peak time periods. Please inquire before you make your reservation about cancellations during Christmas, New Years and Easter Week.

Notification of a cancellation must be received by CancunHotel2000 via:

• E-mail
• Telephone call (+52-998-898-4312)
• Fax (+52-998-892-3967)

No mailed letters accepted

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I have questions about the benefits of using your service

Why should I reserve my hotel room with Cancunhotel2000.com?

Here are just a few reasons:

• Vista Travel and Tour, the parent company, of Cancunhotel2000.com is run by a group of Americans, and Canadians with over 50 years of experience with travel en Mexico.
• You reserve a hotel room with Cancunhotel2000.com and you are eligible for a 10% discount on day tours, and a 5% discount on fishing and SCUBA diving.
• Cancunhotel2000 has one of the most liberal cancellation and refund policies in the industry.
• Vista Travel and Tour, the parent company of Cancunhotel2000.com, is located in downtown Cancun. So if you have a problem or a question about your accommodations or anything while here in Cancun we are a local phone call away with answers for you.
• All credit card charging for rooms and tours is actually done in the United States so that you do not loose money on a money exchange from pesos to dollars.
• All charging for rooms and tours is actually done in the United States so that refunds given by us are immediate and do not take up to 60 days like refunds given for credit card charges done by Mexican banks.
• You will never be charged a transaction fee or service fee for a reservation.

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